Agentic operations for home services contractors

Routes after-hours and overflow calls without losing the job.

Handles after-hours and overflow inbound calls, classifies by urgency (emergency vs. schedule), captures details, books a slot if available, and escalates emergencies to the on-call tech.

Builds the daily route and re-optimizes when emergencies come in.

Builds the daily dispatch schedule across techs based on skills, location, and job duration. When an emergency call comes in, proposes the rebalance and notifies affected techs and customers.

Chases pending estimates so they don't go cold.

Watches estimates sent and not yet accepted. Sends graduated follow-ups at 3, 7, and 14 days with helpful nudges (financing options, scheduling windows). Books the job through your scheduling link when accepted.

Brings past customers back for seasonal maintenance.

Tracks every customer's equipment age and service history. Sends seasonal maintenance outreach (spring AC tune-up, fall heater check), books the visit, logs everything to the customer record.

Asks for reviews from happy customers at the right moment.

After a completed job with no callbacks and payment in full, sends a personalized review request to Google. Lifts review volume without anyone remembering to ask.

Renews service-plan memberships without office calls.

Watches membership expiration dates, sends renewal reminders 60/30/0 days out, processes renewals through your portal, and updates the customer record.

Daily tech-performance brief for the manager.

Each evening, summarizes the day per tech: jobs completed, average ticket, callbacks, customer feedback. Manager sees patterns instead of digging through reports.